Frequently Asked Questions
Everything you need to know about shopping with Jugnu Lahore.
What is the standard delivery time for orders within Pakistan?
Orders within Lahore are typically delivered within 2-3 working days. For other cities across Pakistan, please allow 4-7 working days for your package to arrive.
Do you offer international shipping?
Currently, Jugnu Lahore ships exclusively within Pakistan. We are working on expanding our logistics to serve our international customers soon.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags intact. If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment's progress.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Bank Transfer and popular mobile wallets like JazzCash and EasyPaisa.
How do I ensure I pick the right size?
Each product page features a detailed size chart. We recommend measuring a similar garment you own and comparing it to our guide to ensure the perfect fit.