Returns & Exchanges
At Jugnu Lahore, we strive to ensure your complete satisfaction with every handcrafted piece; however, if you are not entirely happy with your purchase, we offer a hassle-free 14-day return and exchange policy.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and reason for return.
Pack the Items
Ensure the apparel is unworn, unwashed, and in its original packaging with all Jugnu Lahore tags and labels still attached.
Ship to Our Studio
Send the package back to our Lahore warehouse using a trackable courier service; please note that return shipping costs are the responsibility of the customer.
Quality Check & Refund
Once our team inspects the returned items, we will process your exchange or issue a store credit/refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing